RATM Fan Sues TICKETMASTER Over Refund Policy Change Amid Coronavirus Crisis After Buying $600 Worth Of Tickets

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A man from San Francisco, CA, has filed a lawsuit against Ticketmaster over “deceptive practices relating to their sale of live events tickets and refusal to provide refunds for live events that have been rescheduled or postponed,” Blabbermouth reports.

The man, who says he had to eat nearly $600 in RAGE AGAINST THE MACHINE concert tickets, is seeking to represent a class action of would-be concertgoers who have not received Ticketmaster refunds after the coronavirus outbreak forced the cancelation or postponement of most large events and public gatherings.

A part of the complaint, which was obtained by Blabbermouth, reads: “Prior to the coronavirus outbreak and at the time that Plaintiff and Class Members purchased event tickets from Ticketmaster Entertainment, Inc., a division of Live Nation Entertainment Co., Ticketmaster assured customers that Ticketmaster would refund ticket purchase prices ‘if your event is postponed, rescheduled or canceled.’

“After the coronavirus outbreak forced the cancelation or postponement of most large events and public gatherings, Ticketmaster retroactively revised its policies applicable to the prior ticket sales to allow for refunds only for canceled events, not postponed or rescheduled ones, including when postponed events are ‘indefinitely’ postponed. Yet, Live Nation’s president recently predicted that live events will not occur again until fall 2021 at the earliest.”

The Plaintiff says that in February, he had purchased two tickets for two separate RAGE AGAINST THE MACHINE shows originally booked for April in Oakland, CA. The complaint points out that with fees and costs, the four RATM tickets cost Plaintiff approximately $590.

The complaint reads: “On or around March 15, Ticketmaster informed Plaintiff that, due to the coronavirus outbreak, both RATM concerts would be indefinitely ‘postponed.’ Ticketmaster, however, would not refund the total amount Plaintiff paid for the RATM concert tickets.

“Plaintiff now holds four tickets to two RATM concerts that have been effectively canceled, will almost certainly be canceled, and which he bought with a guarantee of a monetary refund for cancellation. But under Defendants’ new, post-hoc policy revisions, he will only be provided a refund if, and when, the events are officially canceled rather than ‘postponed.'”